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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

sandra blankenship

March 2, 2023

5  out of  5 rating by sandra blankenship
"It has been a pleasure working with these people. Have not needed them but know they are there."

Glenda Bates

February 17, 2023

5  out of  5 rating by Glenda Bates
"I have always had good service from State Farm. I have been a State Farm customer for many years."


February 8, 2023

5  out of  5 rating by Charlene
"Ryan Hicks is our local agent that we are very pleased with. Most recently, however, Jordan Madrigal has been working with us to find the best prices possible for my husband and I, seeing we are over 62."

Diana Broadwell

February 1, 2023

5  out of  5 rating by Diana Broadwell
"Always kind and helpful people. Thank you"

Music Saves Lives

January 31, 2023

5  out of  5 rating by Music Saves Lives
"This office is very helpful - I worked with Luisa who is super competent and caring. I recommend working with her whenever possible. She made our experience very seamless. She listened well to our needs and was able to address them quickly and with ease. We’ve worked with other insurance people who were not super upfront, but Luisa was so helpful and genuine in addressing our needs!"

Khial Shinwari

January 26, 2023

5  out of  5 rating by Khial Shinwari
"My agent is Very very pleasant person and extremely knowledgeable and very friendly. Also very responsive trough text email and phone call i really do recommend them."

Janine Best

January 24, 2023

5  out of  5 rating by Janine Best
"Ryan and the office staff have always been helpful. There was an issue with my premium and I could not figure out why there was a change. They quickly help me get to the bottom of the issue and even followed up after the fact. I really appreciate them helping me navigate through the system."

kathy kolwyck

December 28, 2022

5  out of  5 rating by kathy kolwyck
"I have been a customer at Ryan Hicks State Farm for a few years now. They are so friendly and helpful. They take care of all my insurance needs. I would recommend them Greatly to everyone! Thanks guys 😊"

Christina van der Linden

December 28, 2022

5  out of  5 rating by Christina van der Linden
"Luisa Chiareli was both professional, and very friendly! She was knowledgeable about the products, and was able to provide me with much information. I highly recommend working with her."

Shannon Anderson

December 28, 2022

5  out of  5 rating by Shannon Anderson
"Luisa Chiareli is enthusiastic, knowledgeable, and helpful! I recommend her, Ryan Hicks, and State Farm Insurance! Thank you!"

Sheryl Doss

December 28, 2022

5  out of  5 rating by Sheryl Doss
"Wonderfully easy to handle all Of our insurance needs !!"

E.J. Laird

December 21, 2022

5  out of  5 rating by E.J. Laird
"I have never had a problem with this State Farm office. Every time I have had to call in to request something, I feel as though they are listening intently and care about what my concern is, even though it is just needing copies of something. This last call, Jordan helped me get some documents sent to my email and it took 1:45. Less than 2 minutes! Honestly can't beat that!"

Bianca Chiareli

December 19, 2022

5  out of  5 rating by Bianca Chiareli
"Ryan Hicks is a very professional agency! They are always there when I need them. I have spoken to the office manager, Luisa, and she continues to give impeccable customer service every time. I truly believe this is the best State Farm Agency in town!"

Tim Long

December 2, 2022

5  out of  5 rating by Tim Long
"State farm customer for most of my life. Recently moved to Chattanooga and was assigned to Mr. Hicks. Gladly, no recent claims but recently called in for advice on something and spoke to Luisa who was amazing & super helpful. Glad to know I can count on this office when I need them!"

Jeff Garber

November 15, 2022

5  out of  5 rating by Jeff Garber
"I've been a State Farm policy holder for years. I've always been happy with their level of customer service."

Seanh Powersb

November 14, 2022

5  out of  5 rating by Seanh Powersb
"Great to work with!"

Lorretta Black

October 17, 2022

5  out of  5 rating by Lorretta Black
"Peyton took the time to understand my needs and responded to any questions very quickly. Ryan called me quickly regarding an additional insurance need. Very impressed with their responsiveness and ability to answer my questions. They are super friendly and knowledgeable! Thank you!"

William Barnes

September 28, 2022

5  out of  5 rating by William Barnes
"Would definitely recommend Ryan from State Farm . Ryan did a great job of tailoring coverage for our specific needs. Also suggested flexible options to pay and some discounts we didn’t know existed. Road service feature is great have used it twice with great service"

myron austin

September 23, 2022

5  out of  5 rating by myron austin
"I have had insurance with them for years! They have awesome rates and always take care of anything that needs to be done for as accidents or any questions will be answered as quickly and accurate as possible great agents."

edgar lugo

September 23, 2022

5  out of  5 rating by edgar lugo
"(Translated by Google) Excellent service. Very good attention, they help you solve your doubts today and in Spanish (Original) Excelente servicio. Muy buena atención, te ayudan a resolver today tus Dudas y en español"

Dustin Hinkle

September 16, 2022

5  out of  5 rating by Dustin Hinkle
"I went online to get a quote and Ryan was quick to reach out to me not long after I did so. He took the time to explain how my policy would work, as well as looked for any additional discounts I could be eligible for. The best part about my experience though was how quick and easy Ryan made the whole process. Definitely recommend!"

Larry Sanderfer

September 14, 2022

5  out of  5 rating by Larry Sanderfer
"Ty so much mr hicks...the process was smooth and experience with an insurance company..."

Henry Mikhail

September 7, 2022

5  out of  5 rating by Henry Mikhail
"My appointment with Ryan Hicks and Jordan Madrigal at State Farm in Chattanooga was an extremely pleasant experience. Both Mr. Hicks and Mr. Madrigal were friendly, professional and helpful. They were very attentive to my insurance needs and executed the purpose of my visit expeditiously. I highly recommend this agent’s office for anyone’s insurance needs. I left highly satisfied and relieved that what I needed and wanted done was done rapidly and without complication. I’m glad I chose Ryan Hicks to be my agent in Tennessee after my recent relocation from New York."

Sarah H

August 28, 2022

5  out of  5 rating by Sarah H
"Ryan Hicks is the best insurance agent I’ve ever had. He’s responsive, knowledgeable, and always quick to offer help. Highly recommend!!"

ann marie boyd

August 26, 2022

5  out of  5 rating by ann marie boyd
"Jordan is awesome. He explains everything and takes his time and makes you feel like a friend."